Hospitality Consulting
creating experiences
Tailored service, unforgettable experience
Running a hospitality business is about so much more than great food and drink — it’s about creating experiences that keep guests coming back.
With our tailored consulting services, we help cafés, restaurants, dessert shops, and hospitality venues refine their operations, strengthen their brand, and deliver exceptional customer experiences.
Founded in 2009, Totally Delicious has built a fantastic reputation for our unique and welcoming service. Located in beautiful surroundings, where every detail is designed to make you feel at home. Our friendly, welcoming teams go the extra mile to ensure every visit is special, whether you’re stopping by for a quick bite, a relaxed meal or to simply enjoy the atmosphere.
who we work with
Our consulting services are designed to support businesses at every stage — whether you’re just starting out or looking to take your venue to the next level.
Concept & Brand Development
Crafting unique concepts that stand out in the market.
Menu creation and seasonal updates that align with your brand.
Storytelling and identity building to connect with your audience.
Customer Experience Enhancement
Guest journey mapping and service flow improvements.
Staff training in hospitality, upselling, and customer engagement.
Creating memorable touchpoints that build loyalty.
Operational Excellence
Streamlining workflows for efficiency and profitability.
Cost control, pricing strategies, and supplier management.
Health, safety, and compliance best practices.
Marketing & Growth Strategies
Social media and digital presence optimisation.
Event programming and promotional campaigns.
Building community partnerships and collaborations.
Bespoke Consulting Packages
Every business is different. That’s why we offer tailored solutions based on your needs, whether it’s a one-off consultation or ongoing support to achieve long-term growth.
what we offer
Why work with us
With hands-on industry experience and a true passion for hospitality, we under stand what makes a business thrive. Our mission is simple: to help you create spaces and experiences where guests feel valued, teams feel empowered, and success is sustainable.
Meet the Team
Delivering exceptional customer experiences
Lizzie
Chief Operating Manager
With over 15 years of experience in management, Lizzie brings a wealth of operational expertise to our business. As our Chief Operating Officer, she oversees a regional team of hospitality experts across the UK, supporting them in delivering exceptional standards day after day.
Lizzie’s background spans every aspect of operations — from staffing structures, recruitment, and training, to cost control, compliance, and strategic growth planning. She has a proven track record in streamlining processes, improving efficiency, and helping businesses maximise both their guest experience and profitability.
Known for her friendly and approachable leadership style, Lizzie always puts her people first. She believes that strong teams are the foundation of great hospitality, and she is passionate about creating positive working environments where staff can thrive. Her breadth of knowledge, combined with her hands-on approach, makes her an invaluable leader who keeps everything running seamlessly behind the scenes.
Dominic
Chief Executive Officer
Bio coming soon!
Phoebe
Head of MArketing
Phoebe is our go-to when it comes to all things marketing. With a creative eye, she supports businesses with every element of their marketing — from branding and content creation to social media, campaigns, and customer engagement.
Her expertise covers both digital and traditional marketing, giving her the ability to craft tailored strategies that suit each business’s unique needs. Whether it’s building an online presence, creating impactful promotions, or strengthening customer loyalty, Phoebe knows how to make brands stand out.
Friendly, approachable, and full of fresh ideas, Phoebe works closely with clients to understand their vision and bring it to life. She has a real passion for helping hospitality businesses tell their story, connect with their community, and grow in a way that feels authentic and sustainable.
