Igloo FAQs
Our Igloo dining experience does not include the Trentham Christmas Festival admission fee, these must be purchased via Trentham Estates website. Click here to book your tickets.
Where do we book and how?
You can book via our website by clicking on the Igloo image or you can book via the phone by calling a member of our team on 07807 075261.
Are dogs allowed?
Yes, dogs are welcome in the pods.
Do you cater for different dietary needs and allergies?
Our Igloo menu is a set menu and we cannot cater for any allergies or dietary requirements at this time.
Can i amend any food items?
We are unable to swap or cater for any other requests. All dietaries are on each food item on the menu. Unfortunately, at this time we cannot cater for any other allergies at this time.
What is the cost?
The cost for an Igloo is a set price of £200 for up to 8 guests.
Can we bring decorations?
Each pod will be dressed for the festive season, with crackers provided. However, you can of course bring your own decorations. Please note, we do not allow confetti. Our team are happy to help decorate your pod for your arrival.
How long is the Igloo sitting and are we able to stay longer?
Our Igloo experience is a 90 minute sitting and unfortunately we do not allow extensions.
What is included?
On arrival you will be welcomed by a host and introduced to your Pod host for the duration of your stay, you will then receive your pre-ordered food (completed online when booking) which comes with a complimentary mulled wine and hot chocolate for the children. You will also have the opportunity to order drinks throughout.
Is there wheelchair access?
Yes, we are accessible for wheelchairs via a ramp, unfortunately due to the capacity and table we can only accommodate 1 wheelchair per pod.
Do you have high chairs available?
Yes, we provide high chairs.
How many people fit into each Pod?
Our Pods can accommodate up to 8 guests at any one time.
Can I smoke or use E-Cigs?
Smoking is strictly forbidden this includes E-Cigs
What is your cancellation policy?
We offer a change of date policy and require 1 weeks notice, if you are unsure on the date we can provide gift vouchers instead.
What if I am late?
Your time allocation will start from the time your booking states, unfortunately there will be no extension – please do not be late, everything is made fresh to order and will be prepared for your arrival.
What should I wear?
There is no formal dress code, be as individual as you like.
Where are the toilets?
Toilets are located behind the pods in between The Tearooms and The Waffle Hut, you can access by following the path past the play park.
How do I provide feedback about my experience?
Your feedback is really important to us. You can email hello@podsandpicnics.co.uk directly to tell us about your experience or alternatively you can leave a review on our TripAdvisor.
