Afternoon Tea FAQ’s
Our dining experiences do not include the garden admission fee, these must be purchased via Trentham Estates website. Click here to book your tickets.
If you are wanting to booking an afternoon tea for more than 6 guests please email firstname.lastname@example.org and a member of our team will be happy to help.
What does my afternoon tea include?
The afternoon tea experience at The Tearooms includes your afternoon tea menu selected upon booking and unlimited tea or americano’s. There will also be the opportunity to purchase additional drinks at our bar.
Please be aware that our colleagues will use their discretion to choose seating which will be the most suitable for our guests on the day. This may include weather dependencies.
How long can I book afternoon tea up until?
You can book an afternoon tea up to 24 hours until the date of the booking.
Where is the Tearooms situated?
The Tearooms is based in Italian Gardens at Trentham Estate overlooking the lake. Upon arrival, please make your way to the host stand outside the restaurant and a member of staff will be there to greet you and take you to your table.
Where do we book and how?
You can book via our website or you can book via the phone by calling a member of our team on 07807 075261.
Are dogs allowed?
Yes, dogs are welcome both inside and on our terrace.
Do you cater for different dietary needs and allergies?
We offer a vegan menu which is dairy free and a gluten free menu. All other dietaries are listed when selecting the menus. Unfortunately, at this time we cannot cater for any other allergies at this time.
Can i amend any food items?
We offer set menus, which can be selected upon your booking. Each menu shows allergen information. We are unable to swap or cater for any other requests. All other dietaries are listed when selecting the menus. Unfortunately, at this time we cannot cater for any other allergies at this time.
Are there any discounts for children dining in the pods?
Yes, we have a children’s afternoon tea priced at £15 per head.
What decorations can you provide? Can we bring our own?
We are not currently offering any celebration packages. However, you can of course bring your own decorations. Please note, we do not allow confetti.
How long is each sitting and are we able to stay longer?
Our Afternoon Tea experience is a 1 hour 30 minute sitting and unfortunately we do not allow extensions, however we do offer exclusive hire of our venue so please contact email@example.com to find out more.
Is there wheelchair access?
Yes, we are accessible for wheelchairs
Do you have high chairs available?
Yes, we provide high chairs.
What are the prices?
Our afternoon tea pricing starts from £25 per adult and children dine for £15 per child
Can I smoke or use E-Cigs?
Smoking is strictly forbidden this includes E-Cigs
What is your cancellation policy?
We offer a change of date policy and require 1 weeks notice, if you are unsure on the date we can provide gift vouchers instead.
What if I am late?
Your time allocation will start from the time your booking states, unfortunately there will be no extension – please do not be late, everything is made fresh to order and will be prepared for your arrival.
What should I wear?
There is no formal dress code, be as individual as you like.
Where are the toilets?
Toilets are located behind the pods in between The Tearooms and The Kiosk, you can access by following the path past the play park.
How do I provide feedback about my experience?
Your feedback is really important to us. You can email firstname.lastname@example.org directly to tell us about your experience or alternatively you can leave a review on our TripAdvisor.